We’ve all heard stories about the computer service tech that spends what seems like hours trouble shooting a problem for someone over the phone, only to finally figure out there’s a blackout…. and yea, that one still makes me chuckle.

Those emails are a fun way to waste a few minutes.

Now imagine wasting a few hours.

That’s just what you can do over at notalwaysright.com - a collection of some really great stories that really do prove that the customer is not always right.

Oh, and the title there came from one of my favorites… so far (I’m only on page 9 of about 66)

Last Thursday was Valentine’s Day, and while I had bought a gift for my girlfriend, I think it is obligatory to also get flowers. I heard about proflowers.com on the Glenn Beck radio show, and figured I would give them a shot.

Being a guy, I didn’t do this until Tuesday the 12th, but all the promotional stuff I heard/saw on their site said it was not problem. I decided on a plant, the Azalea Bonzai to be precise. She just started a new job a couple months ago, and I thought this might go good at her desk. During the checkout, I had the option for next-day delivery (the 13th) for a fairly good bump-up in the shipping, or two options for 2nd day (the 14th). I could pay something like $19.99 and have it there by 9am on the 14th, or $9.99 and it would be there by 5pm, though they noted most deliveries arrived by 2pm. I figured she worked till 5, so that would work fine. Continue reading →